Heather's Bench

Skills and Tools

Sketching -Creo – FDM Printing – Resin Printing – design for manufacture of wire, metal casting and plastics- product life testing – FMEA – Warranty Analysis – Project management – international communication –

I started with Fisher and Paykel in 2014 as part of their graduate program. I initially joined the customer interfaces team, developing handles, dials and oven racking for wall ovens and ranges.

I worked on resolving production issues such as light bleed on control panels, and corrosion on diecast components.

In my later role as  a reliability engineer I focused on developing part and subsystem FMEA and resulting test plans, creating test procedures, and performing life testing on products, including outdoor grills and dishwashers. Warranty analysis was also a large aspect of this role.

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I’ve been fortunate to visit 3 of our manufacturing sites to assist with manufacturing trials, which has given me great insight into how an engineer’s decision in the office can have a lasting impact on the factory line, both good and bad.

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I had a secondment to Chief Engineer/Project Manager, focusing on Dishwasher warranty reduction, while my most recent role has been as a Business Analyst for SmartHQ, the connected appliance app for Fisher and Paykel Appliances. This allowed me the opportunity to influence not only the app but also the product experience, something I had been keen to do more of for some time.